Thank you for shopping at BookMart (www.bookmart.online)! We are dedicated to providing you with a smooth and efficient shopping experience. Please review our shipping policy below.
1. Shipping Region
BookMart currently only ships within India. We do not offer international shipping at this time.
2. Shipping Charges
- Shipping charges are calculated at checkout based on the weight of your order and your delivery location within India.
- We may offer free shipping promotions from time to time. Any such offers will be clearly advertised on our website.
3. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive a notification when your order has shipped, which will include tracking information.
4. Estimated Delivery Time
- Once shipped, orders typically arrive within 3-7 business days, depending on your location in India.
- Please note that these are estimated delivery times; actual delivery may vary due to factors such as public holidays, unforeseen logistical issues, or extreme weather conditions.
5. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- Please allow up to 24 hours for the tracking information to become active.
6. Shipping Partners
We partner with reputable courier services to ensure your books are delivered safely and efficiently across India.
7. Delivery Issues
- Incorrect Address: Please ensure your shipping address is correct and complete at the time of placing your order. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping charges.
- Lost or Damaged Packages: If your order is lost or arrives damaged, please contact our support team at bookmartclt@gmail.com within 48 hours of the estimated delivery date or receipt of the damaged item. Please provide your order number and any relevant photos of the damage.
- Delivery Attempts: Our shipping partners will typically make multiple attempts to deliver your package. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, re-shipping charges may apply.
8. Changes to Your Order
If you need to make changes to your shipping address after placing an order, please contact us immediately at bookmartclt@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: bookmartclt@gmail.com
